Southwest Family Health Centre is now using Pomelo – a secure, encrypted portal for communicating electronically with patients. This portal provides a secure, encrypted email connection between its registrants (Physicians and administration) and invitees (patients). We hope this service will free up some congestion on our phone lines and better serve our patients.

Pomelo can be used to:

Response Time

Secure messaging is intended to be used for NON-URGENT health issues. We will attempt to respond within 1-2 business days, during regular office hours of 9:00 am – 4:30 pm Monday to Friday.

Broadcast Messages

Pomelo is also a vehicle for Southwest Family Health Centre to send broadcasts to our patients i.e. to send notification of specialty clinics like flu clinics, preventive care clinics, Covid-19 updates etc.


Pomelo is our secure email communication service that Southwest has purchased from Pomelo.

Register Today!

You may ask staff to send you an invitation registration e-mail

Please contact reception 905-526-1606