Do I need an appointment?
As a policy, we do not accommodate walk-in patients and request that you call reception to make an appointment. During the Covid-19 pandemic all patients must be pre-screened and have their temperature taken before entering the clinic. We require patients to wear a mask and sanitize their hands before entering.
Booking an Appointment:
Southwest has a patient-friendly system that allows you to schedule an appointment with your doctor in a couple of different ways. You may call reception at 905-526-1606 or you may book online via our Health Myself Patient Portal. Please ask reception how to register for this service.
To the best of our ability we offer same day or next day appointments. Some types of appointments may be pre-booked in advance.
Day of Appointment:
Please remember to always bring your health card to your appointment. When you arrive, a receptionist will ask you to swipe your card through the card reader. Please check the expiration date on your card and arrange for a new one before it expires.
We ask that you provide reception with your updated card number and version code for all phone consultations and video appointments too.
If your card is expired, you may call Service Ontario @ 1-800-664-8988 for help renewing your card.
I am booked for a video appointment. What do I have to do to prepare?
There are 2 different methods of having a video appointment:
OTN: When booking an “OTN (Ontario Telemedicine Network) video” appointment, we will ask you for your e-mail address and if you are using a computer or laptop. You will then get an OTN invitation by e-mail from your doctor before or at your appointment time.
If you are using a Mobile device (phone or tablet) you will also need to download an app called “Pexip Infinity Connect” to your device and then check your e-mail for the OTN invitation. Please remember to check your “Junk” folder as well.
PATIENT PORTAL: When booking video appointments through our secure Health Myself/Pomelo patient portal, you will need to log in to the portal and pick an available time slot but keep in mind that your bookings are tentative and need to be approved by a staff member due to Covid-19 protocols and our new booking procedures.
If you have any issues or trouble getting connected, please give us a call and we will have a staff member assist you. 905-526-1606
How do I get my medication refilled?
You may call your pharmacy and they will fax a request. You may also make a request through our Health Myself patient portal via secure e-mail. We request that you allow up to 72 hours for a medication renewal. If you require the medication immediately there may be a surcharge.
How do I access support groups myself?
The Hamilton Family Health Team offers a variety of free support groups and workshops. They offer groups for: